RETURN MATERIALS TO: 2631 METRO BLVD.EASY-MARK PLUSTMLabeling Software User GuideVersion 7Date: November 17, 2016Copyright Panduit Corporation 2016, All Rights Reservedįor technical support, please contact us:RegionUSA & CanadaLatin AmericaEuropeAsia PacificJapanAustraliaTelephone1-86 52-33-3777-6000 visit: contact Panduit technical support if you believe any of the information shown here isincorrect.Copyright 2016 Panduit Corporation. All returns shipped to Falcon Technologies must show the RMA number legibly on the outside package. This applies to returns coming in at the counter as well as returns arriving via UPS, etc. Include your sales order or invoice number and reason for returning.Ī copy of the RMA form along with a copy of the original invoice/sales order must accompany the return merchandise.

Via Sales Representative - Simply call or email your Sales Representative advising what items you need returned.

Your request will be processed and you should receive confirmation within 24-48 hours.

Via Website - Click the RMA Request form link below.

Any defective item that is over 30 days from invoice date will require customer to interface directly with the manufacturer.

An explanation of the defect is required before an RMA number may be issued.

Return of defective items is acceptable when items do not function in accordance with the specifications set forth by the manufacturer. Special orders and custom orders are NON-RETURNABLE.

Non-stock items are subject to a restock fee. Non-stock item returns must be initiated within 20 days of receipt of products at Falcon Technologies, Inc. Non-stock items under $75 are non-returnable. All items must be in original package in resalable condition.

Returns over 30 days from purchase are subject to a restock fee. Items must be returned with a copy of the original Falcon Tech invoice/sales order for credit to be issued. Stock items purchased within the last 90 days are returnable to the sales counter without an RMA number being issued. If the return is acceptable based on the criteria shown below, and manufacturer specifications, an RMA number will be issued and the Return Materials Request form will be faxed/emailed to the customer informing of applicable restock fee, if required, and a due date to return listed materials. Our policy is to satisfy you, the customer, and we will make every effort to get you the product and service you require.

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